Raymond Rupert, MD, MBA

Complexity Care Intake, Assessment and Review

Raymond Rupert was a family doctor for over 40 years. He started RCM Health about 30 years ago to focus on patients with unique and complex healthcare challenges. RCM Health provides virtual medical second opinions employing RCM Health’s network of over 4,000 world-class medical experts.

Patients do not have to travel for these medical opinions. Their data travels. RCM Health is integrated into over 35 global centers of excellence, providing advanced investigations and state-of-the-art treatments for RCM’s patients.

Going Global For Healthcare

RCM Health: Connecting Patients to Global Centers of Excellence

Personalized Patient Assessment and Coordination

RCM Health provides patients facing long wait times or lacking specialized care options with a comprehensive assessment process that:

● Evaluates medical records, diagnosis, and treatment history
● Provides a comprehensive review and summary of the patient’s needs for specialized investigations and advanced treatments

Guided Access to Global Centers of Excellence

RCM Health has developed partnerships with recognized medical facilities in countries that have emerged as leading destinations for the best-of-the-best in investigations and treatments

● Germany: For advanced orthopedic and spinal surgeries
● Mexico: For various procedures, leveraging its “proximity and low barriers to travel”
● Turkey: For affordable dental and reconstructive work
● India: Particularly for patients requiring sophisticated surgeries at deeply discounted rates

Streamlined Administrative Support

To address the bureaucratic challenges, RCM Health:

● Handles the paperwork for out-of-country care applications
● Assists with potential reimbursement from provincial health plans
● Coordinates necessary medical documentation transfers
● Simplifies the entire process for patients with unique and complex problems

Comprehensive Care Planning

RCM Health offers:

● Pre-treatment consultations to establish relationships with international providers
● Expedited scheduling of procedures
● Integrated travel planning that combines medical appointments with accommodation
● The patient returns home with complete documentation provided by the center of excellence
● Post-treatment follow-up coordination with the patient’s local healthcare providers

Financial Navigation

For patients concerned about costs, RCM Health:

● Provides transparent pricing for procedures abroad compared to Canadian costs
● Explains the potential for insurance coverage, the possible reimbursement by government agencies, and the possible deductibility of healthcare expenses at the time of income tax reporting
● Helps patients understand the “full scope of expenses—including travel, accommodation, and unforeseen complications”

Post-Procedure Support

● RCM Health arranges follow-up care with local physicians
● Provides translation of medical records and treatment summaries
● Facilitates communication between international and Canadian healthcare providers
● Offer telehealth follow-ups with the treating international specialists at the centers of excellence